Collecting of Personal Information
When you access or use the LunoTrades site, we may collect some information, including:
Information you may provide to us: Your email address, bitcoin addresses, mobile phone number, alias, password, mobile PIN code, and any other information you choose to provide.
Log Information: We may log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our websites.
Device Information: We may collect information about the mobile device you use to access our mobile application, including the hardware model, operating system and version, unique device identifiers and mobile network information.
When you send funds from an offline wallet address (also known as a paper wallet or a cold storage wallet) we do NOT store your spend key, however it should be assumed that the spend key is compromised as it has travelled through the internet. We only transfer spend keys via HTTPS but to be 100% sure of your future security you should create a new offline wallet and transfer the balance of your account to the new offline wallet. In this manner it is not possible for a third party to access the bulk of your LunoTrades.
Information We Collect From Other Sources: We may also obtain information from other sources and combine that with information we collect through our Services. For instance, when you ask a question via a third-party social media service, we may collect that information and append it to the data we store about you. Any third-party services may collect information as determined by their own privacy policies.
Use and Disclosure of Personal Data
Except as part of the sale of all or substantially all of the assets of LunoTrades (in which case you will be given prior notice), we will not use your Personal Data unless we have your consent. We will only use and/or disclose Personal Data internally in order to:
Understand and meet your needs and preferences;
- Develop new and enhance existing service and product offerings;
- Manage and develop our business and operations;
- Carry out any purposes for which we have received your consent; and
- Meet legal and regulatory requirements.
- We also reserve the right to use aggregated Personal Data provided that those data do not relate to any individual.
Personal Data may be collected, stored and/or processed by third party service providers or by companies in the LunoTrades corporate family to perform functions on our behalf. All such third parties will be contractually bound to protect data in compliance with our policy.
We shall require any third party, including without limitation any government or enforcement entity, seeking access to data we hold to have obtained a Court Order, or proof they are statutorily empowered to access your data and that their request is valid and within their power.
We will process your Personal Data legally and fairly and not use it outside the purposes of which we have informed you. So far as we are able we shall ensure that all of your Personal Data is accurate and up to date.
Security of Your Personal Data
We protect Personal Data with appropriate physical, technological and organizational safeguards and security measures. Your Personal Data comes to us via the internet which chooses its own routes and means whereby information is conveyed from location to location. As such we cannot give any warranty or assurance that the means where information is conveyed to us are safe, reliable or have integrity. We audit our procedures and security measures regularly to ensure they are being properly administered and remain effective and appropriate. Every member of LunoTrades is committed to our privacy policies and procedures to safeguard Personal Data. Our site has security measures in place to protect against the loss, misuse and unauthorized alteration of the information under our control. More specifically, our server uses SSL (Secure Sockets Layer) security protection by encrypting your Personal Data including credit card number, name and address to prevent individuals from reading these Data as it travels over the Internet. The length of time we retain Personal Data outside our back up system varies depending on the purpose for which it was collected and used. This period may extend beyond the end of the particular relationship with us but only for so long as we are contractually bound to do so, or so far as is necessary for audit or other accounting purposes. When Personal Data are no longer needed we have procedures either to destroy, delete, erase or convert it to an anonymous form. We reserve the right to maintain your Personal Data as part of our standard back up procedures.
Storage of personal data
Data provided to LunoTrades is stored in accordance with applicable laws of the jurisdiction of the data subject, at secure locations in the EU. LunoTrades has ensured that appropriate security standards are in place regarding the safeguarding, confidentiality and security of Data. In regard to data subjects resident in the EU, LunoTrades, where required, registers with appropriate national data protection / information protection authorities. LunoTrades also ensures that data is held in a manner that meets the requirements of any national law of any member state of the European Union giving effect to Directive 95/46/EC. The Directive provides obligations on the protection of individuals with regard to the processing of personal data and on the free movement of such data.
Withdrawal of Consent
Except as required or enabled by law (including, for the avoidance of doubt, the laws of the member states of the European Union we have mentioned above), we will not use or disclose your Personal Data for any purpose for which you refuse consent or later withdraw your consent. If you withdraw consent, you agree that in spite of this withdrawal, we may continue to use those Personal Data previously provided to us to the extent that we are contractually or otherwise legally obliged to do so and to the extent necessary to enforce any contractual obligation you may have towards LunoTrades or in any other way permitted by law. You also understand that although you can use our site for some purposes without providing Personal Data, we need certain Personal Data, including data linked to payment or involving an ongoing relationship with LunoTrades or our partners. If you refuse to provide us with Personal Data we require or later withdraw your consent, we may no longer be able to provide you with certain services.
By using this site, you signify your agreement to this Policy. LunoTrades reserves the right to change this Policy at any time. Any changes will be posted so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
Any questions about this policy, the collection, use and disclosure of Personal Data by LunoTrades or access to your Personal Data which is required by law (or would be so subject had the storage in question taken place in a relevant EU member state if the case may be but not otherwise) to be disclosed should be directed to
customer: [email protected]